PRIVACITY POLICITY

Our objective is to be as transparent as possible with our users and clients, about the personal data that we collect. Your privacy is important for us.

By Reading this Privacy Policy, the user is informed how FINQUES PALANDRIU S.L, collects, treats and protects the personal data that is given through the web site - http://www.palandriu.com (henceforth, the web site) and the data that you could give in the future to FINQUES PALANDRIU S.L. by other resources. The User may reed with attention this Privacy Policy, which has drafted clearly and precisely, in order to improve their understanding, to be able to determine freely and personally which are the personal data they wish to handle over to FINQUES PALANDRIU S.L.

By filling any form and then select the checkbox “I accept the conditions”, the USER acknowledges reading and accepting the privacy statement and terms and conditions and gives their full express and explicit consent for processing any personal data, according to the purposes informed and services provided FINQUES PALANDRIU S.L.

Who is the responsible of your data treatment?

•Identity: FINQUES PALANDRIU S.L. -NIF: B17405051

•Address: Av.Pau Casals, 25-27, 17490 Llança (GIRONA)

•Phone number: 972120568

•E-mail: finques@palandriu.com

 

- Treatment of the data collected by the WEB

What’s the purpose of your personal data treatment?

FINQUES PALANDRIU S.L. uses the information given by the interested people in order to deal with their information request and send commercial communications and newsletters.

How long do we keep your personal data?

 We will keep your personal data meanwhile the interested person does not request the removal.  

Which is the legislation for data treatment?

We indicate the legal basis for your data treatment:

• The consent of the person concerned: Attend to your request and send commercial communications and our newsletters.

Who do we share your data with?

We don’t give the data to third parties, unless legal obligation.

Do we share data to other countries?

No, we don’t share them with other countries.

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.  

We don’t treat Special Personal Data (personal data that identifies ethnic or racial origins, politics opinions, religious or philosophical beliefs or syndicate affiliation, genetic data, biometric data to identify a physical person, health data, sexual life data or sexual orientation data of a physical person).

 

- DATA treatment for PERSONAL SELECTION

What’s the purpose of your personal data treatment?

FINQUES PALANDRIU S.L. uses the information given by the interested people in order to do the personal selection process.

How long do we keep your personal data?

We will keep them for two years, unless the interested persons withdraw his consent before the led time.

Which is the legislation for data treatment?

We indicate the legal basis for your data treatment:

• The consent of the person concerned: To participate in the personal selection.

Who do we share your data with?

We don’t give the data to third parties, unless legal obligation.

Do we share data to other countries?

No, we don’t share them with other countries.

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.  The data those we treat are:

• Identification data.

• Postal and electronic address.

We don’t treat Special Personal Data (personal data that identifies ethnic or racial origins, politics opinions, religious or philosophical beliefs or syndicate affiliation, genetic data, biometric data to identify a physical person, health data, sexual life data or sexual orientation data of a physical person).

- IMAGE USE TREATMENT

What’s the purpose of your personal data treatment?

In FINQUES PALANDRIU S.L. use the information given by the interested people in order to do promotional campaigns thought image.

How long do we keep your personal data?

The image data will be conserved from when the user gives his consent until he withdraws his consent.

Which is the legislation for data treatment?

We indicate the legal basis for your data treatment:

• The concerned person gives permission of:  The use of photos and videos where appear user’s images, in order to do corporative marketing campaigns.  Furthermore we inform that the user consent that we can publish the images in the Company web, Company social media and any other support or media that the Company thinks appropriate to realize marketing campaigns.

Who do we share your data with?

The data will be share to the follow recipients:

• They will be publish in the Company web side or his social media.

Do we share data to other countries?

No, we don’t share them with other countries.

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.  The data those we treat are:

• Identification data.

• Postal and electronic address.

We don’t treat Special Personal Data (personal data that identifies ethnic or racial origins, politics opinions, religious or philosophical beliefs or syndicate affiliation, genetic data, biometric data to identify a physical person, health data, sexual life data or sexual orientation data of a physical person).

- CLIENT DATA treatment

What’s the purpose of your personal data treatment?

FINQUES PALANDRIU S.L. uses the information given by the interested people with the purpose of realize the administrative, the accounting and tax management of the requested services and send commercial communications about our services and products.

We don’t take automated decisions with the data provided.

How long do we keep your personal data?

We will keep your personal data meanwhile the interested person does not request the removal, or, in this case,  y en su caso, during the necessary years to comply with legal obligations.

Which is the legislation for data treatment?

We indicate the legal basis for your data treatment:

• Contract execution: Realize the administration, the accounting and tax management of  the requested services.

• send commercial communications about our services and products.

Who do we share your data with?

We will communicate your data to the follow entities:  

• Tax Agency, in other to comply with the legal obligations.

• Financial entities: in other to charge the payment the corresponding receipts de girar los recibos correspondientes.

Do we share data to other countries?

No, we don’t share them with other countries.

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.  The data those we treat are:

• Identification data.

• Postal and electronic address.

• Commercial Information.

 

- Data treatment for MARKETING AND PUBLICITY

What’s the purpose of your personal data treatment?

FINQUES PALANDRIU S.L. uses the information given by the interested people with the purpose of sending commercial communications about our products or services, via electronic media (e-mail, WhatsApp, SMS…).

How long do we keep your personal data?

Your data will be conserved from when the user gives his consent until he withdraws his consent.

Which is the legislation for data treatment?

We indicate the legal basis for your data treatment:

• The interest consent: sent commercial communications.

Who do we share your data with?

The data are share with the follow entities:

• E-mail marketing platforms, in order to send them with guarantees and obtain statistic data.

Do we share data to other countries?

No, we don’t share them with other countries.

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.

• Identification data.

• Postal and electronic address.

We don’t treat Special Personal Data (personal data that identifies ethnic or racial origins, politics opinions, religious or philosophical beliefs or syndicate affiliation, genetic data, biometric data to identify a physical person, health data, sexual life data or sexual orientation data of a physical person).

- Treatment of the VIDEO SURVEILLANCE

Basic information about data Protection

Responsible: FINQUES PALANDRIU S.L.; Purpose: Guarantee the people, goods and installations security; Legislation: The mission is to act in public interest; Recipients: There are a planned transferences to: When applicable, the Enforcement agents and also the courts and tribunals; Rights: You have right to access, rectify and delete, as well as other rights indicated in the additional information, that you can exercise by informing the responsible person of the treatment; Provenance: The interested person.

Complete information about Data Protection

What’s the purpose of your personal data treatment?

FINQUES PALANDRIU S.L. uses the information given by the interested people in order to Guarantee the people, the goods and the installation security.

We don’t take automated decisions with the data provided.

How long do we keep your personal data?

The data will be conserved 30 days maximum, unless communication of the Enforcement agents or the Courts or Tribunals.

We indicate the legal basis for your data treatment:

Le indicamos la base legal para el tratamiento de sus datos:

• Mission to act in public interest: Guarantee the people, goods and installations security

Which entities we share your data with?

The data are share with the follow entities:

• When applicable:  We will share them with the Enforcement agents of the Estate, as well as the Courts and Tribunals in order to provide the images whether a crime was committed.

Data Transferences to third countries

We don’t share data with other countries

 

How do we collect your data?

The personal data that we treat in FINQUES PALANDRIU S.L. have been obtained from the concerned person.

 

¿Which are your rights when you give us your data?

Any person has the right of obtain confirmation about FINQUES PALANDRIU S.L is treating personal data of your concern, or not.

The interested people have the right to access to their data, as well as request the rectification if the data is incorrect or, where appropriate and among other things, request the elimination when the data is not necessary for the purposes that they are collected.

In some circumstances, the interested person can request the limitation of his data treatment; in this case, we only keep them for the exercise or claim defenses.

In some circumstances and for reasons related with you particular situation, the interested person can oppose at his data treatment. In this case, FINQUES PALANDRIU S.L. no longer treats with this data, unless legitimate imperious motives, or for doing or defense possible claims.
 

You can exercise physically your rights the following way:

You have right of access, rectification and eliminate the data, as well as pother rights, indicated at the additional information, which you can exercise contacting at the address of responsible of the treatment.

If you give your consent for some concrete purpose, you have right to retire the given consent, without effect in the lawful of the treatment based on the previous consent before your withdrawal.  

You also have right to request your personal data portability. That means that you have right to receive the personal data that you give in his structured, commune use, legible by a machine format, to pass them directly to another entity, when it is technically possible.

In case that you think your personal data rights are violated, especially when you have not obtained a satisfying result with the exercise of your rights, you can file a claim to Control Authority of Data Protection through its web page: www.agpd.es.

 

GENERAL CONDITIONS OF

www.palandriu.com

 

 

 

© Documento Protegido por Copyrigh

 

0. OBJECT

 

The present General Conditions regulate the acquisition of the offered services in the web site www.palandriu.com, property of FINQUES PALANDRIU S.L. (for now on, Palandriu).


The acquisition of any service carries the full and unconditional acceptance of each and every one of the General Conditions indicated here, without prejudice of the acceptation of the Special Conditions that may apply by purchasing determinate services.


These Generals Conditions may be modified without previous notification, thus, it is recommendable to read with attention his contents before to proceed with the acquisition of any offered service.  

 

 

1. IDENTIFICATION


Palandriu, in the fulfilment of the Law 34/2002, 11th July about Servicios de la Sociedad de la Información y de Comercio Electrónico, informs that:

 

  • Its social denomination is: FINQUES PALANDRIU S.L..
  • Its commercial name is: Palandriu.
  • Its CIF is: B17405051.
  • Its social address is: Av.Pau Casals, 25-27 - 17490 Llançà - GIRONA (ESPAÑA).
  • It is registered at the Registro Mercantil de GIRONA, Tomo 686, Folio 112, Sección 8, Hoja GI-13355.
  • It is registered at the Registro de Agentes Inmobiliarios de Catalunya aicat2930.

 

 

2. COMUNICATIONS


To contact with us, we give you different ways, specified below:

 

  • Phone: 972120568/622.31.67.89
  • E-mail: finques@palandriu.com.
  • Address: Av. Pau Casals 25-27 17490 Llançà (Girona) - 
  • Timetable:

 

-          October to March from Monday to Friday from 08:00H to 15:00H, and Saturdays from 9:00H to 13:00H.

-          April to May from Monday to Saturday from 09:00H to 13:00H and 16:00H to 19:00H

-          June, July, August and September form Monday to Saturday dorm 09:00H to 13:00H and from 16:00H to 20:00H.


All the notifications and communications within the users and Palandriu are considered effective, for all the effects, when it is made through any way specified before.

 

 

3. SERVICES


The offer services, along with the principal characteristic and their price that appears in the screen.


Palandriu reserves the right to decide, in any moment, the products and the services offered to the clients. For that, Palandriu can, in any moment, add new products and services to the currently products offered. Also, Paladriu reserves the right to pull out or cease, in any moment, without notice, any of the offered services.
 

Once inside www.palandriu.com, for contract different service offered, the User will follow all indicated instructions of the buying process that involve read and accept the General and Special Conditions attached in www.palandriu.com.

 

 

4. AVAILABILITY AND SUBSTITUTIONS


For the services delivery, Palandriu will give access in the follow way:


To do a reservation, must be accepted the follow contract conditions.

 

The reservations shall be made through the web page www.palandriu.com, at the reservation section, giving user data, like name, surname, phone number, ID card number (for billing) and e-mail.

 

In reservation section will appear the available days and hours. The user must assure that the data is truthful, because it will be used for reservation confirmation as well for any communication derived from this reservation.

Finques Palandriu is not liable for the problems caused by falsity in such data.

 

Finques Palandriu will do the reservation upon payment confirmation, and one of our salesmen will contact with you within 24/48 hours, to finish the reservation and give the last details. In the housings where it says on request you may contact with us. In each reservation is specified all the contracted services.

 

All special requests shall be notified before check in date or when the reservation is formalised. Nevertheless, in any case, is guaranteed their concession.

 

Other way to reserve in Finques Palandriu, is contact with one of our salesmen by mail or phone, and he will tell you how to proceed.

 

Palandriu accepts no responsibility for any damage of any type in the User that brings cause of failures or disconnections in the networks of telecommunications and can cause a suspension or cancelation or interruption of the www.palandriu.com service.

 

 

5. PURCHASE OR CONTRACT PROCESS.

 

To do any purchase in www.palandriu.com, the client will have to be of legal age.

 

The steps to follow for buying are:

 

  1. Select the dates.
  2. Select the apartment.
  3. Indicate the occupants’ number.
  4. Select the supplements (Optional).
  5. Introduce your personal data.
  6. Select your payment method.
  7. Accept the General Conditions.

 

The contract will be archived in electronic format.

 

Also we recommend that the client prints or save a sale conditions copy in a durable medium, when he place his order, and also the evidence of receipt send it by Palandriu by mail.

 

The user will receive by a reservation mail, the reservation confirmation, the contract or the bill. Some cases the contract will send by post.

 

BILLING

 

To do that, the client agrees to receive the bill in electronic format.

 

The client will receive the bill by e-mail and he may revoke this consent any moment and by mail, to receive the paper bill.  

 

 

6. DELIVERY

 

The service delivery will proceed in the follow way:

 

Come to our office in Av. Pau Casals 25-27, where you may pay the remaining amount   of the reservation, the deposit and the touristic tax (0,90€ person/day) and where we will give you the keys and then we will escort you to the apartment. We remember you that check-in are always between 16:00H and 20:00H. In case that you will arrive in a different schedule, you may inform us previously. 

 

The check-out it’s always before 10:00H, so you may come at the office to return the apartment’s keys before that time, because the inspection will be done after your check-out.

 

The deposit will be paid by credit card or in cash, but, if you pay it in cash we will need a number bank account, to proceed afterwards with the devolution. As long as there are no breakages at the apartment or an excessive use of the air conditioning (200kw/week, if you exceed this quantity, we will charge it apart at the market cost) we will return it one week after your check-out.

 

In all the apartments accepts pets, unless those apartments that their description indicates otherwise. Each pet will has an extra cost of 30€, and you may inform us when you di the reservation that you come with a pet. 

 

We have optional services, like barbecues, sheets, extra beds, cribs, etc. The price of these services is not included in the reservation, but you can choose them when you do the reservation.

 

The maximum number of occupants will be established when you do the reservation, and in any case it can be exceed, except prior notification at the agency.  

 

Cancellation policy:

 

In case of cancellation, the agency will keep the follow quantities from the previous payment (50% of the rent): 

 

  • 5% when cancellation is 60 days before user’s arrival with a minimum of 100€. 
  • 25% when cancellation is between 30 y 60 days before user’s arrival.
  • 50% when cancellation is 30 days or less before user’s arrival.
  • 100% when cancellation is 15 days or less before user’s arrival.

 

If the user don’t occupy the accommodation passed 24 hours of the initial date of the contract and he hasn’t inform of the delay, the contract will be considered cancelled and the agency will be able to dispose the accommodation again, and the tenant lose his right to claim or ask for a reimbursement.

 

 

7. PRICES, EXPENSES AND TAXES

 

The services prices appear in www.palandriu.com, in Euros unless other indications and they will be guarantee during their period of validity, unless print mistake and wherever is the order destination.

 

The final prices of all the services, as their characteristics, offers, discounts, etc… are reflected for each service offered in www.palandriu.com.

  • The services don’t have the IVA tax included.
  • Other additional expenses: It’s not includes the touristic tax (0,90€ person/day older than 16)

The services prices can change in any moment. In this case, the applicable price will be the current price at the order date. Anyway, the final cost will be communicated at the client in the electronic purchase process, before he formalizes his acceptation.

 

 

8. PAYMENT METHODS

 

We place at your disposal the following pay methods:

 

a. By credit or debit card

 

You can do the payment immediately through the safe payment gateway SSL of our bank. If we have to do a devolution or cancellation of the order, the amount will be reimbursed at the same card that you have done the payment. Personal data and banker and bank information will be protected with all the security measures established by the Ley Orgánica de Protección de Datos 15/1999 y the Development Regulation with total confidentially and the current rules.  

 

b. Bank transference

 

 Through effective income or bank transference in favour of: Finques Palandriu SL. You must indicate the client name and the number order in the transference.

 

 

 

 

9.  DEVOLUTIONS AND WITHDRAWAL POLICY


According to the current legislation, the consumer and the user will have the right to WITHDRAW the contract during a period of maximum 14 calendar days without indicate any motive and without incur any cost, unless the prescribed by the art. 107.2 y 108 del RD1/2007, de 16th November, approving the referred text of the Ley General para la Defensa de los Consumidores y Usuarios.


This right of withdraw does not apply among others:

 

  • The provision of accommodation or recreation activities services, if the contract provides a specific execution date or period.  

 

The deadline to desist the services provision contract is 14 clear days since the contract conclusion, the user may communicate to Palandriu his wish to exercises this right by filling out the form which is at the end of this document.

 

The exercise of desist right provokes a service suspension.

 

Palandriu will communicate to the consumer with an acknowledgment of receipt in a durable medium. 

 

The cancellation implies that, Palandriu will proceed with the devolution of the client previous payment, within a maximum period of 14 calendar days, following the same process that the client used. (Provided the contracted service wasn’t indicated at the aforementioned exceptions).

 

Once we receive your request we will contact with the client to indicate him the details of devolution.

 

 

 

 

10. RESPOSABILITY AND EXEMPTION OF LIABILITY

 

Palandriu can suspend, withdraw or cancel partly or totally, in any moment without need of notice previous, the services submitted to contracting. This prevision will not affect these services which are booked by registered customers or which are previous contracted and have their specific conditions.

 

 

11. CUSTUMER SERVICE AND COMPLAINTS

 

To make a complaint in Palandriu, the client should contact with the customer service department or by the number phone +34 972120568, or by mail at finques@palandriu.com.

 

According to Dispute Resolution online in EU consumer legislation, and according to Art.14.1 524/2013, we inform you that European Commission provided to all consumers, online dispute resolution system, which is available at the follow link: http://ec.europa.eu/consumers/odr/.

 

 

12. APPICABLE LEGISLATION

 

The present Conditions of Use shall be carried out in accordance with Spanish legislation.

 

In the event of any discrepancy or controversy with regards to the interpretation or application of these Use Conditions or the contents of the web page, normally, Finques Palandriu and the user, expressly relinquish to any other jurisdiction that may be applicable and shall be subject to the jurisdiction of the court and Tribunals at user domicile. In the event that the USER is domiciled outside Spain, Finques Palandriu and the USER, with express waiver to any other jurisdiction that may be applicable, shall be subject to the jurisdiction of the Courts and Tribunals of Figueres.

 

 

All the information and documentation available in other languages in the present web page, it’s given only for information effects. In the event of any discrepancy within the content of the different versions and the original Spanish one, this last shall prevail.

 

The used language will be Spanish